Why is Delta under investigation?
Delta Air Lines is under federal investigation over how it’s been handling delays and cancellations amid technical issues with its crew scheduling software. Visit the customer service desk or gate agent immediately after the cancellation is announced to ask if Delta will provide a hotel voucher or rebooking options. If the cancellation is due to one of those controllable factors, they need to book you a room or provide you with a voucher to do the same.Tickets purchased directly from Delta, including Basic Economy fares, are included in our 24-Hour Risk-Free Cancellation policy. This means you have up to 24 hours after booking to cancel your ticket for any reason and receive a full refund with no change or cancellation fees.Delta canceled hundreds of flights Monday as it recovers from CrowdStrike failures. Delta Air Lines has canceled hundreds of flights for the third day in a row, as the airline is struggling to recover from Friday’s global software outage — even as other U. S.The meltdown occurred as Delta struggled to recover from computer problems that disabled its program that it normally uses to track where its pilots and flight attendants are, making it impossible to get staff all their flights.
What happens if Delta cancels my flight?
If your flight is canceled or impacted by a significant delay, we will either keep you on your existing flight or attempt to rebook you automatically on a new flight, and if you are satisfied with this flight, no further action from you is required. If you experience a controllable delay and reach your final destination more than three hours beyond the scheduled time, you’re entitled to compensation based on the length of your flight.Major airlines will generally rebook your flight at no cost and offer additional compensation for significant travel disruptions. And sometimes, it’s possible to get more compensation than what airlines commit to publicly; you just have to ask. Here’s what to know about flight delay compensation in the U. S. Europe.
Why did Delta cancel so many flights?
Like many companies worldwide, Delta was impacted on Friday morning by an outside vendor technology issue, which prompted us to pause flying while our systems were offline. The pause in our operation resulted in more than 3,500 Delta and Delta Connection flights cancelled through Saturday. February 17, 2025: Delta Connection Flight 4819, operated by a Bombardier CRJ900 with the registration N932XJ, crashed while landing at Toronto Pearson International Airport, causing it to flip over on the runway. There were 21 injuries reported. All 80 passengers and crew survived the incident.On July 31, 1972, Delta Air Lines Flight 841, a Douglas DC-8 carrying 94 passengers and seven crew members on a scheduled flight from Detroit to Miami, was hijacked in midair by members of the Black Liberation Army.
What is Delta doing to compensate for delayed flights?
If you’ve been impacted by a significant delay (3 hours or more) or a cancellation within the control of Delta, you may be eligible for reimbursement (under Section 12 of the Delta Customer Service Plan) of the following reasonable expenses for: a hotel away from your origin or destination. If you are a resident of the U. S. Canada and your flight was canceled or significantly delayed by 3 hours or more because of an issue caused by Delta (within our control), please submit a reimbursement request using the Reimbursement Request form for reasonable meal expenses, or for any reasonable hotel and .