What to do if you’re not happy with your hotel?
Report it to the front desk and/or reception of the hotel and make sure your travel representative is aware of the situation. If your problem isn’t resolved, you must make an official complaint with your travel representative. Contact the person at the front desk. Your first step in complaining about a hotel stay is to talk to the person at the front desk of the hotel. This person will serve as your initial point of contact for lodging a formal complaint or seeking some sort of rectification. You can do this during or after a hotel stay.Bought the hotel room yourself We recommend that you report the issue to the Duty Manager immediately. Clearly explain the issue and state what action you expect from management.The refund will be at the hotel’s discretion, so your best bet is to appeal to the management’s compassion. Although this is a stressful time, you are more likely to succeed if you can keep as calm and polite as possible.
How to make an official complaint about a hotel?
Report it to the front desk and/or reception of the hotel and make sure your travel representative is aware of the situation. If your problem isn’t resolved, you must make an official complaint with your travel representative. Begin by sharing your complaint with the front desk, manager, or customer service line. If you feel your issue was not resolved, contact the regional manager or another senior executive if the hotel or motel is part of a chain.