How to make an official complaint about an airline?
Speak to airport or airline staff Try to speak to someone at the airport or airline. They might be able to sort out your problem straight away. If they are unable to help or if you are still not happy, try to find out who is responsible for what went wrong. It may be that the airline is not at fault. If you’ve asked the airline and they won’t give you the right compensation, you can complain to an independent organisation. If the airline is a member of an alternative dispute resolution (ADR) scheme, you can complain to the scheme.
How do I escalate a complaint to American Airlines?
If you’ve submitted a complaint to American Airlines but haven’t received a satisfactory resolution, you can escalate your complaint through us at AirAdvisor. To do so, you can visit our website, submit your flight details and complaint information, and we’ll assess your claim. Although you are not entitled to a refund if you decide to take a significantly changed/delayed flight, you may be entitled to compensation for certain expenses and/or amenities if the delay was due to something in the airline’s control and causes a long enough inconvenience during travel.American Airlines US Domestic Flights: Rights & Compensation No regulations require airlines to financially compensate passengers for domestic flights in the US that are delayed or canceled. However, you may be entitled to a refund, and some airlines offer certain forms of compensation.
What is the best way to complain to an airline?
It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline’s website for this purpose. Passengers can quickly and easily file complaints with the DOT’s Office of Aviation Consumer Protection through its online complaint form. For more information about the complaint process, please see: https://www. Disability-Related Air Travel Issues.