Does Southwest have good customer service?
southwest airlines has an average rating of 2. The rating indicates that most customers are generally dissatisfied. Southwest ranked near the bottom for canceled flights, mishandled baggage reports and denied boardings. The ranking comes after southwest’s december meltdown where a winter storm and issues with the airline’s crew rescheduling system caused 16,700 flights flight cancelations in a 10-day stretch.
Does Southwest deliver lost luggage?
If your bag does not arrive, you may file a claim or visit the Baggage Service Office at the airport. Passengers should file a baggage claim with their airline as soon as possible.To report or follow up on a report of any lost, delayed or damaged baggage, your airline is your best point of contact.If you’ve left the airport or if our Agent wasn’t able to retrieve it before the aircraft departed, please file a lost and found report .This covers the administrative process and storage of the item. For items left on board a plane, please get in touch with your airline using their lost property contact.
What is the phone number for Southwest lost and found?
Reach Southwest Airlines lost and found by phone through ? First, you need to inform the Southwest Lost and Found department and then head to file a complaint. Below, we have outlined the steps you must follow to retrieve your lost luggage. Notify Southwest: Call at +1(800) 912–9792 and let the Southwest Airlines representative know about your lost luggage.File a claim with the airline once your luggage shows up. For travel on an international itinerary, the airline must provide delayed baggage compensation of up to approximately CAN$2,350 for items you may need until your baggage is returned to you.If you paid a baggage fee to Southwest and your checked bag was delayed 12 or more hours (for domestic itineraries) or 15 or more hours (for international itineraries) or was not recovered, we will refund the applicable fee(s) paid so long as you filed a mishandled baggage report.You must report the fact that your luggage has been lost, delayed or damaged at the airport and keep a copy of the Property Irregularity Report which staff of the airline will complete. To make a claim you must then contact the airline in writing: Within seven days for lost or stolen items, or damaged baggage.
How do I claim a lost item on Southwest?
If you realize that you left an item on the plane, please speak with a Customer Service Agent at the airport before leaving so they can try to retrieve it. If you’ve left the airport or if our Agent wasn’t able to retrieve it before the aircraft departed, please file a lost and found report . How do I recover a lost item left at the airport? How do I recover a lost item left at the airport? Contact lost and found to locate items left at the security checkpoint. For items left elsewhere in the airport, please contact the airport authority.If we don’t find your item within 30 days of your report, chances are, it wasn’t turned in. While we make reasonable efforts to locate lost items, we aren’t liable for unchecked items left on the plane. Traveling on an itinerary involving a partner airline? Review important details.A thorough search will take place for approximately 30 days after we receive the Lost Item Report. If we are unable to find your item, you will receive an email informing you we are unable to locate your item.