Does Southwest have a live chat?
Live Chat can be found in the Southwest mobile app on iOS and Android devices, or on our website’s Help Center. To access Live Chat in your app: Update your app to version 11. Southwest mobile app. Once in the Southwest mobile app, go to the main menu in the upper left-hand corner. The Southwest Inflight Entertainment Portal offers our Customers entertainment offerings, including free Live TV, Movies, and On Demand TV Series, as well as free texting with iMessage and WhatsApp. We also offer Inflight WiFi, available for $8.
Does Southwest have WhatsApp?
Limited-time offer. Texting only allows access to iMessage and WhatsApp (which must be downloaded and activated before connecting to SouthwestWiFi). Due to licensing restrictions, free live TV may not be available onboard WiFi-enabled international flights. Live Chat can be found in the Southwest mobile app on iOS and Android devices, or on our website’s Help Center. To access Live Chat in your app: Update your app to version 11. Southwest mobile app. Once in the Southwest mobile app, go to the main menu in the upper left-hand corner.
Where is Southwest Airlines based?
Southwest Airlines® Headquarters is located in Dallas, Texas. Southwest Airlines is a airline based in Dallas, Texas that has a reputation for low fares. The airline started in 1971. It flies among about a hundred airports, mostly within the United States but also some airports in the Caribbean Sea and Mexico.As of June 2025, Southwest Airlines operates an all-Boeing 737 fleet with 810 aircraft, making it the fourth-largest commercial airline fleet in the world and the largest 737 operator. Additionally, as of October 2023, Southwest has nearly 500 Boeing 737 MAX aircraft on order.Southwest Airlines’ business model is based on extremely efficient operations, low-cost pricing, and innovative logistics solutions. Furthermore, its strategy also includes a deep focus on customer experience and looking ahead.Southwest Airlines has made a number of big changes recently, including eliminating its free checked bags, putting new rules in place for portable chargers, and starting to prepare the cabin for landing at an 18,000-foot altitude instead of at 10,000 feet.Southwest flights departing on or after January 27, 2026 will have assigned seats. Our new fares include new seat options to choose from: Standard, Preferred, and Extra Legroom. You’ll be able to select the seat and experience that works best for you before you board. Learn more.
How does Southwest determine your position?
Southwest follows an open seating style, meaning there are no assigned seats. You’ll be assigned a boarding group (either A, B, or C) and position (1-60+) upon check-in, which determines your boarding order. Once on board, you choose your seat. If you’re last to board, you likely won’t get to sit with your family. You’re assigned a group letter, which is either A, B, or C, as well as your position. That’s the number within the group, usually from 1-60. That means you can have something like A37, so you’re the 37th person in the first group to board, or C20, which is the 20th to board in the C or third group, etc.You will be assigned a boarding group (A, B, or C) and position (1-60+) upon check in. Your unique group and position combination (for example: A35) will be displayed on your boarding pass and represents a reserved spot in the boarding group at the gate.