Can I refuse to pay the cancellation fee?
If you have been charged a relatively small fee, such as 10% of the cost of the service and have made the cancellation outside the terms of the cancellation policy without any extenuating circumstances, then usually you will be obliged to pay their cancellation fee. Customers can refuse to pay a fee if it’s unfair, not properly disclosed, or if they cancel due to unforeseen hardship or statutory rights. Your cancellation clause should set out amounts, circumstances, process and any exceptions clearly in your terms and conditions.Refusing to pay a valid cancellation fee could see the business pursue it as a debt – potentially through reminders, debt collection, or small claims court.
What is the cancellation policy for SpaSeekers?
For cancellations made 30 days or more prior to the arrival date, a £25 administration fee per booking will apply. Cancellations within 30 days prior to arrival will result in the loss of all monies paid. Cancellation cover is available at the time of booking for £10 per guest. Hotel cancellation policies offer hotel guests the opportunity to cancel their booking up until a certain amount of days before check-in. Once this date has passed, the hotel might charge the guest a set cancellation fee, a percentage of the booking, or the full amount.
Do I legally have to pay a cancellation fee?
If you’ve formed a contract with the business and you cancel, you’re unlikely to get all your money back unless there’s a generous cancellation clause written into your contract. The business could: charge a cancellation fee. What does free cancellation mean for hotels? Many properties listed on Hotels. This means that you can usually get your money back provided you cancel before a certain date—look at the booking conditions to find out when this is.