How can I check my Wowcher order?
Tracking is also available via your account. View Progress next to your order. If the estimated delivery period has passed, please use the merchant contact details at the bottom of your voucher to get in touch with the merchant supplying the item. If you have not yet received your parcel please check if you have redeemed your voucher. You can do this by going to your account and checking the status of the order. Tracking is also available via your account. View Progress next to your order.Please note this does not include weekends or bank holidays. You can track the progress of your order by logging in to your account here; https://secure. View Progress next to your order.
Do I have to redeem my Wowcher to receive my order?
It is important that all vouchers are redeemed in order to receive your product or service but don’t worry, we now offer voucher validity extension on a variety of deals. After your purchase, we’ll send you a receipt. You’ll then be sent an email containing your voucher which includes your unique code and instructions on how to redeem this code. In most cases you’ll be sent the code straight away, but for some offers you’ll be sent the voucher code when the deal closes.You will receive a email and/or text message when you are assigned a voucher. If you already have an account with us, you voucher will automatically appear in your account. Simply open the app or log in via evouchers. If you do not already have an account with us, click Redeem voucher in the email.However, we offer a no-quibble 14 day money back guarantee on all unredeemed vouchers (starting from the day after the day you receive your voucher).You will receive booking confirmation within 72 hours of purchase. If you have not received your booking confirmation, please contact the holiday provider. How do international travel voucher deals work?
How do I claim my Wowcher voucher?
Enter the code from your gift email to claim your e-voucher. Your e-voucher will then be sent to your registered email address. Follow the instructions on the voucher to redeem it and enjoy! You must be logged in to claim a gift. To redeem these vouchers go to the Redeem Deal Voucherbox in the merchant area to redeem individual codes, which is as simple as just typing in the full voucher code! Please do so in upper case, without any spaces, remembering to keep the hyphen in the middle as displayed on the voucher.
Can I get a refund on a voucher?
Gift vouchers must include accurate information about terms and conditions, including expiry date, as per the act. Misleading or inaccurate information on a gift voucher can entitle the consumer to a refund or replacement. Check the expiry date on the gift card or voucher carefully. Businesses do not need to honour the gift card after a valid expiry date has passed. If there is no expiry date, this must be stated on the gift card. For example, “No expiry date” or similar wording.Gift cards can be issued for a number of reasons and have a 3 year expiry whereas voucher codes usually apply to limited time offers and promotions.