Is Delta affected by the IT outage?
A Global IT Outage affected our operation and disrupted flights systemwide July 19-28, 2024. Delta is committed to caring for our customers during this time and has taken a number of steps to assist those affected by significant delays and cancellations. Its crew tracking system in particular was crippled. An estimated 7,000 Delta flights were canceled in five days, affecting more than 1 million customers. United Airlines, by contrast, canceled about 1,500. Atlanta-based Delta estimates those few days cost it more than $500 million.Delta apologized for its widespread cancellations and delays over the last several days, issuing a new message Wednesday to customers affected by the fallout from the global IT outage last Friday. The airline also says it plans to issue 10,000 bonus miles and offers to reimburse reasonable expenses.While other carriers quickly recovered, the crisis continued for Delta until it was able to resume normal flight operations on July 25. Delta confirmed that the crisis resulted in the cancellation of over 7,000 flights over the five days of the disruption and affected over 1.Tickets purchased directly from Delta, including Delta Main Basic (Basic Economy) fares, are included in our 24-Hour Risk-Free Cancellation policy. This means you have up to 24 hours after booking to cancel your ticket for any reason and receive a full refund with no change or cancellation fees.
Will Delta notify me if my flight is cancelled?
If your flight is canceled or you experience a significant delay, Go to footer note, we will first try to rebook you at no additional cost and do our best to notify you via 1 or more of the following methods: Email. Text message or phone call. The Fly Delta app. Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking on .If your flight was canceled, significantly changed or delayed, and you didn’t take an alternative Delta flight, you can request a refund in the Fly Delta app or in My Trips. Eligible refund processing times vary depending on your ticket payment method and refund eligibility.If your flight is cancelled. You have the legal right to either: a full refund – including other flights from the airline that you won’t use in the same booking such as onward or return flights.If the airline cancels your flight, you can say, ‘Alright. I will take a refund and get my money back,’ ” Potter said. The important piece is that you get your payment returned to you. You’re not just settling for an airline voucher that may expire in a year or less.
How many flights did Delta cancel on CrowdStrike?
Its crew tracking system in particular was crippled. An estimated 7,000 Delta flights were canceled in five days, affecting more than 1 million customers. United Airlines, by contrast, canceled about 1,500. Delta Air Lines is suing CrowdStrike for over US$500m in damages. The lawsuit stems from a global outage in July that caused 7,000 flight cancellations.Delta continues to rely on CrowdStrike services following the outage, likely because it is extremely difficult to change cybersecurity providers in systems as large and complicated as Delta’s.Delta Air Lines was hit the hardest, while American Airlines and United Airlines also were impacted. The incident led to Delta suing the cybersecurity firm. The CrowdStrike outage last summer was felt around the world.Delta CEO Ed Bastian told CNBC that the company had to manually reboot about 40,000 servers during the outage. He said Delta was affected more than its competitors because it relied more heavily on CrowdStrike and Microsoft. CrowdStrike disputed this claim.
Can I get compensation from Delta for a cancelled flight?
If you’ve been impacted by a significant delay (3 hours or more) or a cancellation within the control of Delta, you may be eligible for reimbursement (under Section 12 of the Delta Customer Service Plan) of the following reasonable expenses for: a hotel away from your origin or destination. Tickets purchased directly from Delta, including Delta Main Basic (Basic Economy) fares, are included in our 24-Hour Risk-Free Cancellation policy. This means you have up to 24 hours after booking to cancel your ticket for any reason and receive a full refund with no change or cancellation fees.